Cookies Policy

Last Updated: July 2026

This Cookies Policy explains how TowMyCar.uk (operated by 3C NET PVT Ltd., Company Registration No. 16204011) uses cookies and similar technologies when you visit our platform. Our use of cookies is governed by the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR) 2003, and ICO guidance.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits and remember information about your preferences or actions. Some cookies are deleted when you close your browser (session cookies); others remain on your device for a set period (persistent cookies).

2. Legal Framework

Under Regulation 6 of PECR, we must obtain your consent before storing or accessing information on your device, except where cookies are strictly necessary for a service you have explicitly requested. We are committed to implementing a full cookie consent mechanism and granular preference controls.

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be switched off. They are exempt from consent requirements under PECR Regulation 6(1)(a). They are used for:

  • Authentication: Maintaining your secure login session so you remain signed in as you navigate the platform. Legal basis: contract performance (Article 6(1)(b) GDPR).
  • Security: Detecting and preventing fraudulent activity, protecting your account. Legal basis: legitimate interests (Article 6(1)(f) GDPR).
  • Load balancing: Ensuring requests are distributed across our servers for optimal availability. Legal basis: legitimate interests (Article 6(1)(f) GDPR).
  • Core functionality: Enabling booking, payment processing, and service delivery. Legal basis: contract performance (Article 6(1)(b) GDPR).

Retention: Session-based or until the technical requirement no longer applies.

3.2 Performance & Analytics Cookies

These cookies collect information about how visitors use our platform, helping us understand usage patterns and improve performance.

  • Google Analytics: Collects anonymised data on pages visited, time on site, and user journeys. IP addresses are anonymised before processing. Legal basis: legitimate interests (Article 6(1)(f) GDPR).
  • Internal analytics: Error tracking and platform optimisation. Legal basis: legitimate interests (Article 6(1)(f) GDPR).

Retention: Up to 26 months (Google Analytics default).

3.3 Functional Cookies

These cookies enable enhanced features and personalisation, such as remembering your preferences and customising your interface.

  • User preferences (region, accessibility settings)
  • Remembered form inputs and user choices
  • Customised UI elements

Legal basis: Legitimate interests (Article 6(1)(f) GDPR). Retention: Up to 12 months.

3.4 Marketing & Advertising Cookies

We do not currently deploy marketing or advertising cookies. If we implement such technologies in the future, we will obtain explicit prior consent in accordance with PECR, provide clear opt-out mechanisms, and update this policy with full details.

4. Third-Party Cookie Providers

4.1 Google Services

  • Google Analytics — usage statistics and performance monitoring. Privacy policy: policies.google.com/privacy.
  • Google Maps — location services and mapping functionality used in our booking flow.

4.2 Payment Processing

  • Stripe — secure payment processing and fraud prevention. Privacy policy: stripe.com/privacy. Legal basis: contract performance and legal obligations.

5. Managing Your Cookie Preferences

5.1 Browser Controls

You can control or delete cookies through your browser settings. The links below take you to the relevant instructions:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

5.2 Third-Party Opt-Outs

5.3 Impact of Disabling Cookies

Strictly necessary cookies: Disabling these will prevent core functionality, including signing in, booking services, and payment processing.

Other cookies: Disabling these may affect personalisation, platform performance optimisation, and the effectiveness of our customer support tools.

6. International Transfers

Some cookies involve data transfers to countries outside the UK/EEA — for example, Google Analytics data is processed on Google's international infrastructure. All such transfers comply with UK GDPR transfer requirements through Standard Contractual Clauses or adequacy decisions.

7. Updates to This Policy

We may update this Cookies Policy to reflect changes in law, technology, or our practices. Material changes will be communicated via a notice on the platform and an updated “Last Updated” date above.

8. Contact Us

For questions about this Cookies Policy or our use of cookies, please contact us at support@towmycar.uk.