Last Updated: October 2026
This Cookies Policy explains how TowMyCar.uk (operated by 3C NET PVT Ltd., Company Registration No. 16204011) uses cookies and similar technologies when you visit our platform. Our use of cookies is governed by the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR) 2003, and ICO guidance.
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits and remember information about your preferences or actions. Some cookies are deleted when you close your browser (session cookies); others remain on your device for a set period (persistent cookies).
Under Regulation 6 of PECR, we must obtain your consent before storing or accessing information on your device, except where cookies are strictly necessary for a service you have explicitly requested. We are committed to implementing a full cookie consent mechanism and granular preference controls.
These cookies are essential for the platform to function and cannot be switched off. They are exempt from consent requirements under PECR Regulation 6(1)(a). They are used for:
Retention: Session-based or until the technical requirement no longer applies.
These cookies collect information about how visitors use our platform, helping us understand usage patterns and improve performance.
Retention: Up to 26 months (Google Analytics default).
Website assistant analytics flags: on TowMyCar.uk, a tmc_chatbot entry is kept in your browser’s session storage once you use the AI assistant, so our analytics can tell whether the assistant helped you get a quote, and a chatbot:impression entry stops the assistant being counted twice in one visit. They are set only if you have accepted analytics (measurement) cookies, hold no personal data and are deleted when you close the tab.
These cookies enable enhanced features and personalisation, such as remembering your preferences and customising your interface.
chatbot:history and chatbot:locale keep your current assistant conversation and language while you browse, so it is not lost between pages. They stay in your browser and are deleted when you close the tab.Legal basis: Legitimate interests (Article 6(1)(f) GDPR). Retention: Up to 12 months.
We do not currently deploy marketing or advertising cookies. If we implement such technologies in the future, we will obtain explicit prior consent in accordance with PECR, provide clear opt-out mechanisms, and update this policy with full details.
You can control or delete cookies through your browser settings. The links below take you to the relevant instructions:
Strictly necessary cookies: Disabling these will prevent core functionality, including signing in, booking services, and payment processing.
Other cookies: Disabling these may affect personalisation, platform performance optimisation, and the effectiveness of our customer support tools.
Some cookies involve data transfers to countries outside the UK/EEA — for example, Google Analytics data is processed on Google's international infrastructure. All such transfers comply with UK GDPR transfer requirements through Standard Contractual Clauses or adequacy decisions.
We may update this Cookies Policy to reflect changes in law, technology, or our practices. Material changes will be communicated via a notice on the platform and an updated “Last Updated” date above.
For questions about this Cookies Policy or our use of cookies, please contact us at support@towmycar.uk.