Refund Policy

This Refund Policy applies to all registered recovery operators (“Operators”) using the Recovery Drivers platform (recoverydrivers.uk) and governs refund requests relating to commission fees deducted after a job has been accepted.

This Policy forms part of the Recovery Drivers Terms & Conditions.

When a customer selects you for a recovery job and you accept the job through the platform, the agreed commission is deducted immediately from your account.

By accepting a job, you confirm that:

• You have reviewed all job details carefully
• You have communicated with the customer through the platform messaging before acceptance
• The job is suitable for you to complete

You may request a refund of the deducted commission if:

• The job is cancelled after you have accepted it
• You submit your refund request within 7 days from the date of job acceptance
• The job activity, communication, and cancellation details are recorded within the platform systems

Refund requests made after 7 days will not be considered.

All refund requests are reviewed internally by Recovery Drivers.

The decision will be based strictly on:

• Job records stored on the platform
• Messaging history within the platform system
• Job status updates and timestamps
• System activity related to the specific booking

We do not accept external screenshots or evidence from private conversations as proof of cancellation circumstances.

Although you may notify us of a refund request via email or WhatsApp, the decision will be made solely based on the data recorded in the platform system.

If your refund request is approved:

• The refunded amount will be credited as virtual balance to your account
• Refunds will NOT be transferred back to your bank account
• Virtual balance can only be used within the platform for future commission payments or service fees
• Virtual balance has no cash value outside the platform

Refund requests may be rejected if:

• Communication regarding the job was moved outside the platform before acceptance
• You failed to follow platform procedures
• The cancellation occurred due to operator fault
• Insufficient job-related evidence is available within the system

Failure to follow these rules may result in loss of refund eligibility.

All refund decisions made by Recovery Drivers are final.